Privacy policy
Thank you for visiting our website.
Compliance with data protection regulations is a matter of particular importance for our company. This privacy policy aims to inform you, as a user, about the nature, scope, and purposes of the processing of personal data, as well as your rights if you are considered a data subject as defined by Article 4, point 1) of the General Data Protection Regulation (GDPR). The privacy policy presented here already takes into account the new developments related to the General Data Protection Regulation (GDPR), which came into effect on May 25, 2018.
Data Protection Officer:
dpo@veyan.frGeneral Information
Our website has been designed to collect as little data about you as possible. In principle, it is possible to visit our website without entering any personal data. The processing of personal data is only necessary if you decide to use certain services (for example, when using the contact form). We thus ensure at all times that we process your personal data in accordance with a legal basis or the consent you have given. We comply with the provisions of the General Data Protection Regulation (GDPR), applicable from May 25, 2018.
Définitions
In accordance with the GDPR, the terms used in this privacy policy are defined as follows:
- "personal data": any information relating to an identified or identifiable natural person ("data subject"); an identifiable natural person is one who can be
identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person;
- "processing": any operation or set of operations which is performed on
personal data or on sets of personal data, whether or not by automated means, such as collection, recording, organisation, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure or destruction;
- "restriction of processing": the marking of stored personal data with the aim of limiting their processing in the future;
- "controller": the natural or legal person, public authority, agency or other body which, alone or jointly with others, determines the purposes and means of the
processing of personal data; where the purposes and means of such processing are determined by Union or Member State law, the controller or the specific criteria for its nomination may be provided for by Union or Member State law;
- "processor": a natural or legal person, public authority, agency or other body which processes personal data on behalf of the controller;
- "recipient": a natural or legal person, public authority, agency or another body, to which the personal data are disclosed, whether a third party or not. However, public authorities which may receive personal data in the framework of a particular inquiry in accordance with Union or Member State law shall not be regarded as recipients; the processing of those data by those public authorities shall be in compliance with the applicable data protection rules according to the purposes of the processing;
- "third party": a natural or legal person, public authority, agency or body other than the data subject, controller, processor and persons who, under the direct authority of the controller or processor, are authorised to process personal data;
- "consent" of the data subject: any freely given, specific, informed and unambiguous indication of the data subject's wishes by which he or she, by a statement or by a clear affirmative action, signifies agreement to the processing of personal data relating to him or her;
Consent
When you visit our website, we may sometimes collect certain personal data about you. To do this, we request your consent. The request for consent takes place at the first opportunity in the dialogue and service area of our site, in particular when contacting us via a contact form, requesting to receive a newsletter, making a reservation request, or using our services.
Declaration of consent
By using the forms we provide, you consent to our collection of the personal data you provide and to our processing of it as indicated in this privacy policy. You can withdraw your consent at any time with effect for the future by sending us an appropriate declaration. However, please note that the use of our service is no longer possible without your consent. To withdraw your consent, please use the contact methods above (in this case, please indicate your name, email address, and postal address).
Purpose of Data Processing
We process the requested personal data to legitimize, execute, or process our service offer, with the legal basis being Article 6(1)(b) of the GDPR. If we use external service providers as part of the delegation of data processing, the legal basis for data processing is Article 28 of the GDPR.
Our collection, processing, and use of personal data are exclusively limited to the following purposes:
| Purpose of Data Processing |
Legal Basis for Data Processing ("why is data processing necessary?") |
| When making contact and the related correspondence |
Based on your consent |
| Processing your request and providing any additional services you require |
Based on your consent |
| Sending our newsletter, subscription service |
Based on your consent |
| To ensure that our website is presented to you in the most effective and attractive way (e.g., through anonymized evaluation) |
Based on legitimate interests |
| For the technical implementation of our services |
Based on legitimate interests |
| Registration as a website user; sharing opinions |
Based on your consent |
| Participation in competitions |
Based on your consent |
| For the processing, fulfillment, and shipping of your order after a purchase made on the website |
Based on your consent |
Personal Data Collected and Processed
We only collect and process your personal data when it is freely provided by you deliberately, e.g., when you fill out forms or send emails.
The personal data you provide and its content are stored exclusively by our company and our affiliated companies. We store and process your data only for the purposes stated in the section "Purpose of Data Processing". Any use beyond the scope of the stated purposes requires your explicit consent, as does the transfer and communication of your data to third parties.
Log Files
The connection data of the requesting computer (IP address), the pages you visit on our site, the date and duration of your visit, the identification data of the browser and operating system type used, the website from which you came to visit us, and the indication of successful access are temporarily stored by the web server in log files. The technical management of the web pages and the anonymous collection of statistics enable an evaluation of access to the service as well as an evaluation aimed at improving data protection and security within our company, in order to guarantee an optimal level of protection for the personal data we process.
Server log data is stored for analysis purposes separately from all personal data entered by you, for a period of 12 months, before being deleted.
Use of Cookies and Audience Measurement
In accordance with Article 8.1 of the Google Analytics service terms of use, we draw the attention of our visitors to the following declaration: This website uses Google Analytics, a web analytics service provided by Google Inc.
What is a cookie?
Cookies are small text files that are installed on your computer or device when you visit our websites.
Purpose of Cookies
We use cookies to make your visits and purchases on our sites more efficient.
Cookies also allow us to improve navigation on our sites and understand your purchasing behavior.
Our Use of Cookies
- Remember your login information.
- Identify you when you log in to our website.
- Collect analytical information to, for example, count the number of visitors to our websites and identify the pages of our sites that you visit most often. We use the analysis data we collect for marketing and resource planning purposes.
- Determine if our customers and visitors easily adapt to changes we may make to our websites.
Information Collected Through Cookies
Cookies help us collect information about how you use our website, but we do not store any personally identifiable information about you in our cookie data. The maximum retention period for this information on your computer is 12 months for
https://www.sud-sol-foodservice.fr/, and 4 years for Google Analytics.
Types of Cookies
- Session cookies: Cookies of this type are temporarily stored on your computer or device during a browsing session. They are deleted from your computer or device at the end of the browsing session.
- Persistent cookies: Cookies of this type remain on your computer for a longer period. Persistent cookies help us recognize you when we need to know who you are for more than one browsing session.
Cookie Management
The menu of most browsers has options that allow you to manage your cookies by adjusting or configuring your cookie settings. Generally, the browser offers you the possibility to:
- View your cookies;
- Allow cookies;
- Disable all cookies, or only specific cookies;
- Disable all cookies when you close your browser;
- Block cookies;
- Be informed when you receive a cookie.
Please note that unless you have adjusted your browser settings to refuse cookies, our system will issue cookies as soon as you visit one of our sites. If you choose to block our cookies, most of the features of this site will be disabled (including registration, the ability to post a comment, and any other interaction) and your browsing may also be affected. If you configure your browser options to delete all cookies, your browsing preferences will be erased when you close your browser. Refusing to install a cookie may make it impossible to access certain services. However, the user can configure their computer as follows to refuse the installation of cookies:
- Under Internet Explorer: Tool tab (cog icon in the upper right corner) /
internet options. Click on Privacy and choose Block all cookies. Confirm with
Ok.
- Under Firefox: At the top of the browser window, click on the Firefox button,
then go to the Options tab. Click on the Privacy tab. Set the Retention Rules
to: use custom settings for history. Finally, uncheck it to disable cookies.
- Under Safari: Click on the menu icon (symbolized by a cogwheel) in the upper right corner of the browser. Select Settings. Click on Show advanced settings. In the "Privacy" section, click on Content settings. In the "Cookies" section, you can block cookies.
- Under Chrome: Click on the menu icon (symbolized by three horizontal lines)
in the upper right corner of the browser. Select Settings. Click on Show advanced settings. In the "Privacy" section, click on Content settings. In the "Cookies" section, you can block cookies.
Additional Information on Cookies
To learn more about cookies, please visit the CNIL page by clicking here.
Integration of Third-Party Content and Services
Our website uses content and services from other providers. The user's IP address must be transmitted to ensure that this data can be accessed and displayed in their browser. The providers (hereinafter referred to as "third-party providers") therefore use the user's IP address.
Although we strive to only use third-party providers who request the IP address only to provide content, we have no influence on the possibility that the IP address may be stored, for example for statistical purposes. If we become aware that the IP address is being stored, we will inform you.
Rights of the Data Subject
If you are considered a data subject as defined in Article 4, point 1 of the GDPR, you have the following rights under the GDPR regarding the processing of your personal data. The legal act corresponding to the rights presented below is available by clicking here.
Right to Confirmation and Access
In accordance with the provisions of Article 15 of the GDPR, you have the right to obtain confirmation as to whether or not personal data concerning you are being processed, and you have the right for the controller to provide you with access to the personal data stored about you, at any time and free of charge, as well as to receive a copy thereof.
Right to Rectification
In accordance with the provisions of Article 16 of the GDPR, you have the right to obtain from us without undue delay the rectification of inaccurate personal data concerning you. Taking into account the purposes of the processing, you also have the right to have incomplete personal data completed, including by means of providing a supplementary statement.
Right to Erasure ("Right to be Forgotten")
In accordance with the provisions of Article 17 of the GDPR, you have the right to obtain from us the erasure of personal data concerning you without undue delay, provided that one of the grounds referred to in Article 17 of the GDPR applies and that the processing is not necessary.
Right to Restriction of Processing
In accordance with the provisions of Article 18 of the GDPR, you have the right to obtain from us restriction of processing where one of the conditions referred to in Article 18 of the GDPR applies.
Right to Data Portability
In accordance with the provisions of Article 20 of the GDPR, you have the right to receive the personal data concerning you, which you have provided to us, in a structured, commonly used and machine-readable format and have the right to transmit those data to another controller without hindrance from us, provided that the additional conditions of Article 20 of the GDPR apply.
Right to Withdraw Consent
You have the right to withdraw the consent you have given us regarding the processing of your personal data, at any time and without retroactive effect. Please communicate the withdrawal of your consent using the contact details indicated above.
Right to Object
In accordance with the provisions of Article 21 of the GDPR, you have the right to object, on grounds relating to your particular situation, at any time to processing of personal data concerning you. If the conditions for an effective objection are met, we are no longer authorized to process the data.
Right to Lodge a Complaint with a Supervisory Authority
Without prejudice to any other administrative or judicial remedy, you have the right to lodge a complaint with a supervisory authority, in particular in the Member State of your habitual residence, place of work or place of the alleged infringement if you consider that the processing of personal data relating to you infringes the GDPR.
Transmission of Your Personal Data
Your personal data is transmitted in the manner described below.
The website is hosted by an external service provider in the EU. This is necessary for the operation of the website as well as for the justification, execution, and implementation of the existing terms of use and may also take place without your consent.
Data is also transmitted if we have the right or obligation to transmit data due to legal provisions and/or on the order of authorities or courts. This may include, in particular, communication for the purposes of legal proceedings, urgent intervention, or the enforcement of intellectual property rights.
If your data is transmitted to the service provider to the extent necessary, they can only access your personal data to the extent necessary to fulfill their obligations. Service providers are obliged to handle your personal data in accordance with the applicable data protection regulations, in particular in accordance with the GDPR.
Apart from the circumstances mentioned above, we do not transmit your data to third parties without your consent. In particular, we do not communicate any personal data to an entity located in a third country or to an international organization.
Retention Period of Personal Data
Regarding the retention period, we delete personal data as soon as their retention is no longer necessary for the fulfillment of the original purpose and the statutory retention periods have ceased to apply. The definitive retention period for personal data is ultimately determined by the statutory retention period. After the expiration of this period, the data concerned is regularly deleted. If retention periods must be observed, the processing is restricted by blocking the data.
Note on the Collection of Personal Data by the Data Subject
We would also like to inform you that the collection of personal data is legally required in certain circumstances (e.g., payment data for billable services) or may result from contractual provisions. In order to fully benefit from the services offered on the website, you must conclude a corresponding contract with us (general terms and conditions of use) by identifying yourself. The execution of this contract requires you to provide us with certain personal data (e.g., username, email address), which we process in the context of the execution of the contract. If you do not communicate (provide) this personal data to us, it is impossible for us to conclude this contract with you or, if only part of the data is provided, it is impossible to provide all of our services.
Google Analytics
This site uses Google Analytics, a web analytics service provided by Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA ("Google").
Google Analytics also uses cookies, which are text files stored on your computer that help analyze your use of the website. The information extracted by the cookie regarding your use of this website is usually transmitted to a Google server in the United States, where it is stored.
IP anonymization is activated on our website, meaning your IP address is truncated by Google within the member states of the European Union or other contracting states to the agreement on the European Economic Area (EEA). Only in exceptional cases is the full IP address sent to a Google server in the United States and then truncated. In these exceptional cases, in accordance with Article 6, paragraph 1 of the GDPR, this processing is based on our legitimate interests in statistical analysis of user behavior for optimization and marketing purposes.
Google uses this information on our behalf to evaluate your use of the website, generate reports on website activity, and provide additional services related to website and Internet usage to our company, the website operator. The IP address transmitted by your browser in connection with Google Analytics is not combined with other data from Google.
You can prevent the storage of cookies by modifying the corresponding settings in your browser; however, please note that in this case, you may not be able to fully use all features of this website.
You can also prevent Google from collecting the data generated by the cookie regarding your use of the website (including your IP address) and from processing this data by downloading and installing the browser plugin available by clicking here.
Another option is to stop data recording by Google Analytics by using an "opt-out cookie" by clicking here. If you delete cookies in your browser, you will need to click this link again.
Google LLC, based in the United States, is certified under the EU-U.S. Privacy Shield, which guarantees compliance with the level of data protection applicable within the EU.
For more information on the use of user data in Google Analytics, please refer to Google’s privacy policy by clicking here.
Facebook Customer Audience / Facebook Pixel
Facebook Custom Audience and Facebook Pixel are products of Facebook Ireland Ltd., Hanover Reach, 5-7 Hanover Quay, Dublin 2, Ireland ("Facebook"). Our website uses Facebook Pixel from Facebook, which creates a direct connection with Facebook servers. Your visit to our webpage is thus communicated to the Facebook server. Facebook links this information to your personal Facebook user account if you have one and are logged in. If you visit other websites using Facebook Custom Audience/Facebook Pixel, this information is also linked to your user account.
However, we do not have access to information about other websites you visit. If you are not a Facebook user or are not logged into Facebook when you visit our website, your visit will not be linked to a Facebook user account.
For more information on Facebook's privacy practices, please consult their data usage policy by clicking here. You can manage the content and information you have shared while using Facebook through your personal history or the tool to download your information.
References and Links
When you access web pages from our website, you may be asked to re-enter information such as your name, address, email address, browser references, etc.
This privacy policy does not cover the collection, communication, or management of personal data by third parties.
Third-party providers may apply different provisions regarding the collection, processing, and use of personal data. Therefore, when visiting third-party websites,
we advise you to inquire about their practices regarding personal data management before entering such data.
Modifications to the Privacy Policy
We continuously improve our website to provide better services. We keep this privacy policy up to date and adapt it when necessary.
We will inform you of any changes to this privacy policy in due time, particularly by sending an email to the address you provided. If additional consent is required for the processing of your data, we will obtain your consent before such changes are applied.
At any time, you can access the latest version of our data protection provisions online at this address.
Intellectual Property, Copyright
The content of this website is governed by French and international copyright and intellectual property laws. SUD & SOL retains all rights related to the documents on this site, subject to the rights of authors of works published on this site. Thus, all rights to reproduce, whether in electronic or paper formats, are reserved, including downloadable documents and iconographic and/or photographic representations.
Visitors to the site https://www.sud-sol-foodservice.com/ are prohibited from collecting, capturing, distorting, or using the information they have access to. SUD & SOL will take legal action against any attempt to divert the documents on the site.
Automated Processing of Personal Data
The personal data collected is intended to provide the user with the services offered by SUD & SOL, and will not be used for purposes not specified in these legal notices.
We commit to taking all necessary precautions to ensure the security of the data and to prevent it from being distorted, damaged, or disclosed to third parties.
Rights of Access, Modification, Rectification, and Deletion of Data
Users have the right to access, modify, transfer, rectify, and delete their personal data in accordance with Articles 39 and 40 of the law of January 6, 1978, amended by the law of August 6, 2004, as well as the recommendations of the LCEN and the General Data Protection Regulation of May 25, 2018. To exercise this right, you can contact SUD & SOL. The personal data of users is protected by the law no. 78-87 of January 6, 1978, law no. 2004-801 of August 6, 2004, Article L. 226-13 of the Penal Code, the European Directive of October 24, 1995, and the General Data Protection Regulation of May 25, 2018. In any case, SUD & SOL only collects personal information necessary for certain services provided on the website.
The user provides this information knowingly, especially when entering it themselves.
It is then specified whether providing this information is mandatory.
Website Accessibility
Accessibility is crucial when using a website, and we make every effort to ensure the site is as accessible as possible. We do our best to comply with web standards (XHTML, CSS) set by the World Wide Web Consortium (W3C).
Disputes
These terms are governed by French law, and any dispute or conflict arising from the interpretation or execution of these terms will fall under the exclusive jurisdiction of the courts where SUD & SOL's registered office is located. The reference language for resolving disputes will be French.
Confidentiality
Your personal data is confidential and will never be disclosed to third parties except for the proper execution of services. No personal information of the site user is published without their knowledge, exchanged, transferred, or sold on any medium to third parties. Only the case of the acquisition of SUD & SOL and its rights would allow the transfer of such information to the potential buyer, who would be bound by the same obligation to preserve and modify data regarding the site user.
The databases are protected by the provisions of the law of July 1, 1998, transposing Directive 96/9 of March 11, 1996, regarding the legal protection of databases.
Data Security
We cannot guarantee the security of the computer equipment used by visitors, such as PCs, tablets, smartphones, Wi-Fi connections, etc., used to access the website.
We remind users that it is their responsibility to ensure the security of their own computer equipment.
We take technical and organizational measures to protect our website against the loss, destruction, modification, or disclosure of your data by unauthorized persons, as well as the access of such persons to this data.
In particular, we encrypt the transfer of your personal data. To this end, we use the SSL/TLS encryption system (Secure Sockets Layer/Transport Layer Security). Our security measures are continuously improved based on technological advancements.
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